PARK TOWERS COMMUNITY PANTRY LTD - PRIVACY POLICY

Park Towers Community Pantry Ltd is a public housing food and other goods relief program, established and run by residents for residents of Park Towers, South Melbourne and surrounding public housing estates. Our purpose is to provide benevolent relief from poverty, food insecurity, hunger and helplessness to vulnerable and disadvantaged residents of these public housing estates.

Our activities include:

  • Providing food items, pantry staples and essential items to these residents

  • Creating community markets for the distribution of fresh fruit and vegetables to the wider community

  • Identifying and establishing partnerships with local food businesses that can supply or donate food to other organisations that have a purpose similar to Park Towers Community Pantry Ltd’s purpose

  • Creating opportunities for employment and training of residents for the Park Towers public housing precinct and the local community and

  • Providing acts of kindness to vulnerable, disadvantaged, displaced or homeless people in need and making them feel appreciated, thought of, respected and considered.

This privacy policy sets out the ways we work to keep your Personal Information safe and private. By visiting our website (parktowerscommunitypantry.org), making a donation, applying to be a volunteer or otherwise providing us with your Personal Information, you consent to your Personal Information (including your Sensitive Information) being collected, held, used and disclosed as set out in this policy.

Personal Information

Personal Information is defined in the Privacy Act 1988 (Cth) as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and the information or opinion is recorded in a material form or not.

Sensitive Information is defined in the Privacy Act 1988 (Cth) as including information about a person’s racial or ethnic origin, political affiliation, religious affiliation, mental health, disability, trade union or other professional or trade association membership, sexual preferences and criminal record, and health information.

What kinds of Personal Information does Park Towers Community Pantry Ltd collect and hold?

The kinds of information that Park Towers Community Pantry Ltd collects will depend on the nature of your involvement with us.

When you first contact us or get involved in Park Towers Community Pantry Ltd, the Personal Information we collect generally includes email address, first name and last name, home and mobile phone numbers and home address.

If you choose to get more involved in Park Towers pantry Ltd, the Personal Information we collect generally includes the actions you take, the donations you make (and other information you may give us when donating, like bank details or credit card or debit card details, your phone number and information contained in your feedback or comments.

We may also collect limited Personal Information such as your email address and phone number when you participate on a website or social media app that we administer.

Some Personal Information which we may collect during your engagement with us is Sensitive Information. For example, we may collect information about your racial origin or the ages of your children. This is because we want to provide foodstuffs (and occasionally toys and clothing etc) that are appropriate to your circumstances.

If you are, or apply to be, a volunteer, we may also collect Personal Information including your address and contact details, and Sensitive Information which may include criminal record information.

Why do we collect, hold, use and disclose your Personal Information?

We never collect, hold, use or disclose Personal Information other than to support our purpose and activities. We make sure that we only hold, use and disclose Personal Information for the purpose for which it was collected.

We will not use or disclose Personal Information for a purpose other than that for which it was collected unless:

  • You have consented to this use or disclosure

  • We are required to, or authorised to, by law or a court or tribunal order, or

  • Otherwise in accordance with applicable privacy and data protection laws.

We collect, hold and use Personal Information about you so that we can:

  • Communicate with you about Park Towers Community Pantry Ltd activities and give you the opportunity to participate in our activities

  • Provide you with opportunities to donate to our activities.

  • Analyse and research our donor base so that we can better retain and attract donors and grow our community-based activities

  • Administer the services we provide

  • Deliver administrative functions such as responding to feedback or complaints, processing donations, managing grants, providing receipts and improving our website

How does Park Towers Community Pantry Ltd collect Personal Information?

We collect Personal Information from a number of sources:

  • Our website

  • In person, over the phone, by email or from publicly available sources

  • Via cookies on our website (see more below).

We ensure that our collection of Personal Information from these sources is legal and fair.

How does Park Towers Community Pantry keep your information safe?

We take the security of Personal information very seriously and have in place a range of measures to protect your Personal Information from misuse, loss, and unauthorised access, use, modification or disclosure.

Disclosure of Personal Information

Park Towers Community Pantry Ltd never sells, licences or rents out your Personal Information. However, we may sometimes disclose limited Personal Information to trusted third parties providing services to us.

If you don’t want your Personal Information disclosed as above, please let us know either at the time we collect your information or at any later time.

Volunteers

Only authorised volunteers have access to our databases. Our volunteers are bound by confidentiality obligations and this extends to ensuring that Personal Information collected by Park Towers Community Pantry Ltd is kept confidential.

How can you access or correct your Personal Information?

You have the right to request access to the records of Personal Information we hold about you. You also have the right to ask us to alter your Personal Information if you think the information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make such a request, please email us at parktowerscommunitypantry@gmail.com, setting out what information you wish to access, your name and an email or mail address at which we can contact you.

We will ask you to provide identification so that we can ensure that you are the person to whom the Personal Information relates.

How can you report a potential breach of your privacy?

If you have any questions or concerns, please don’t hesitate to contact our Privacy Officer by phone or email and set out the nature of your concern (email parktowerscommunitypantry@gmail.com)

In order to effectively address your concern, we may ask you to provide further information. Once we have received all the information we need from you, please allow us 28 days to respond to your concern.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au

A note on Cookies, Website and Social Media Analytics

When you visit our website or access our social media, a record of your visit nis logged. Your browser supplies data such as your IP address and/or domain name, your operating system, the date, time and length of your engagement and the actions you took.

This information is used to compile information about the use of our website which can help us to improve our content delivery. If you do not want cookies to be used when you visit our website, you can adjust your browser settings to disable them.